Warranty Policy

At The London Windowbox Company, we take pride in the quality and craftsmanship of our products. We are pleased to offer a 12-month warranty on all our products, ensuring that you can enjoy them with peace of mind. This Warranty Policy outlines the coverage, limitations, and procedures related to warranty claims.

Warranty Coverage
1. Duration of Warranty: All products come with a 12-month warranty from the date of purchase. This warranty is provided to the original purchaser and is non-transferable.

2. What is Covered:
·   The warranty covers manufacturing defects and workmanship issues that may arise under normal use and care.
· If a product is found to be defective within the warranty period, we will, at our discretion, repair or replace the product at no cost to the customer.
 
 
Limitations and Exclusions
1. UV Damage and Discoloration:

· As outlined in our Product Care Policy, UV damage and discoloration over time are not covered under this warranty.
· Products exposed to extreme UV sunlight may slightly discolor, which is a natural process and does not indicate a defect.

2. Extreme Weather Damage:

·  Damage resulting from extreme weather conditions (such as heavy rain, snow, strong winds, etc.) is not covered under this warranty.
·  We recommend purchasing our UV protection spray to help protect your products from such conditions.

3. Normal Wear and Tear:

· This warranty does not cover normal wear and tear, misuse, abuse, neglect, or improper maintenance of the products.
· Any modifications or alterations made to the products void the warranty.

Recommendations
To ensure the longevity and optimal performance of your products, we recommend the following:

1.    UV Protection Spray:

· Regularly apply our specially formulated UV protection spray at least twice per year to maintain the effectiveness of the UV protection.

Warranty Claim Procedure

If you believe your product is defective and covered under this warranty, please follow the steps below to initiate a warranty claim:

7.    Contact Us:

· Email us info@londonwindowbox.com with the subject line "Warranty Claim".
· Provide the following information in your email:

Full name

Order Number

Description of the issue

Photographic evidence of the defect

Contact Details (Phone Number and Email)

3.  Review and Response:
·  Our customer service team will review your claim and respond within 7 business days.
·  If additional information is required, we will contact you promptly.
4.    Resolution:
·  If the claim is approved, we will arrange for the repair or replacement of the defective product.
· In some cases, we may require the return of the defective product. If so, we will provide instructions for the return process.

Contact Us
If you have any questions or need further assistance regarding our Warranty Policy, please contact our customer service team. We are here to help ensure your complete satisfaction with The London Windowbox Company.

The London Windowbox Company
Email: info@londonwindowbox.com

Thank you for choosing The London Windowbox Company. We are dedicated to providing high-quality products and exceptional customer service.