Shipping policy

Shipping & Delivery Policy 

At The London Windowbox Company, we aim to provide our customers with a seamless and efficient delivery experience. Below, you'll find detailed information regarding the areas we deliver to and the specifics of our delivery process.

Delivery Areas

We are pleased to offer delivery services within a 10-mile radius of Chelsea, SW3. The areas we cover include:

SW1

  • Westminster
  • Belgravia
  • Pimlico
  • St James's

SW3

  • Chelsea
  • Brompton

SW5

  • Earls Court

SW6

  • Fulham
  • Parsons Green

SW7

  • South Kensington
  • Knightsbridge

SW8

  • South Lambeth
  • Vauxhall

SW10

  • West Brompton
  • World's End

SW11

  • Battersea
  • Clapham Junction

SW18

  • Wandsworth
  • Earlsfield

W1

  • Mayfair
  • Marylebone
  • Soho
  • Fitzrovia

W2

  • Bayswater
  • Paddington

W4

  • Chiswick

W8

  • Kensington

W10

  • North Kensington
  • Ladbroke Grove

W11

  • Notting Hill
  • Holland Park

NW1

  • Marylebone
  • Euston
  • Regent's Park
  • Camden Town

NW3

  • Hampstead
  • Belsize Park

NW6

  • Kilburn
  • Queen's Park
  • West Hampstead

SE1

  • Southwark
  • Bermondsey
  • Borough
  • Waterloo

SE11

  • Kennington
  • Vauxhall

SE15

  • Peckham
  • Nunhead

TW9

  • Richmond

TW10

  • Richmond

Delivery Process

Order Confirmation: Upon placing an order, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if any changes are needed.

Delivery Schedule: Deliveries take place on Thursdays and Fridays from 8am to 4pm. You will receive a delivery slot of either 8am to 12pm or 1pm to 5pm.

Delivery Costs: A delivery cost of £75 is applicable for a maximum of 2 boxes. If the delivery consists of more than 2 boxes, additional charges may apply.

In-House Installation: For products that require in-house installation, our team will contact you to schedule a convenient installation date and time. Our professional installers ensure a hassle-free setup in your home.

Tracking Your Order: You will receive a tracking number once your order is dispatched. This allows you to monitor the progress of your delivery in real-time.

Receiving Your Order: Please ensure that someone is available to receive the order at the specified delivery address during the assigned delivery slot. It is imperative that someone is present to sign and accept the delivery. Failure to do so will result in the full charge of the delivery fee, which is non-refundable. The delivery will then need to be rescheduled at an additional cost.

Returns and Refunds: If you need to return an item, please refer to our Refund Policy for detailed instructions. Customers are responsible for the cost of return shipping, which must be arranged using the same delivery service used for the original delivery.

Online Order Policy

In-House Courier Service: For areas outside of our 10-mile delivery radius, we use our own in-house courier service to ensure your products reach you in perfect condition. Please note that we currently only deliver within the UK.

Contact Us

For any questions or further assistance, please contact our customer service team at info@londonwindowbox.com. We are here to help and ensure your complete satisfaction with The London Windowbox Company.

The London Windowbox Company
Email: info@londonwindowbox.com

Thank you for choosing The London Windowbox Company. We look forward to serving you!