Refund policy
The London Windowbox Company
Thank you for choosing The London Windowbox Company. We strive to ensure the highest quality and satisfaction with our products and services. In the event that you need to return a product, please carefully review our refund policy below.
Eligibility for Refund
- Time Frame: Customers have 7 calendar days from the date of receipt to request a return and refund. Unfortunately, requests made after this period will not be eligible for a refund.
- Condition of Goods: To qualify for a return, the product must be in the same condition as received, unused, and in its original packaging. Any signs of use, damage, or alterations may result in the return being denied.
Return Process
- Initiating a Return: All refund requests must be initiated via email. Please send your request to info@londonwindowbox.com with the following information:
- Full name
- Phone number
- Order number
- Reason for return
- Photographic evidence of the product's condition
- Return Shipping: Customers are responsible for the cost of return shipping. The return must be shipped using the same delivery service initially used by The London Windowbox Company to ensure tracking and proper handling.
- Response Time: Please allow up to 7 days for a response to your refund request. Once your return is approved, detailed instructions on how to proceed will be provided.
Refund Processing
- Inspection and Approval: Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If approved, the refund will be processed.
- Refund Timeline: Please allow up to 30 days from the approval date for the refund to be processed and credited back to your original method of payment.
We appreciate your understanding and cooperation with our refund policy. Should you have any further questions or require assistance, please do not hesitate to contact our customer service team at info@londonwindowbox.com.
Contact Us
For any inquiries related to our refund policy or other concerns, please reach out to us at:
The London Windowbox Company
Email: info@londonwindowbox.com
We thank you for your business and look forward to serving you in the future.
Sincerely,
The London Windowbox Company
Customer Service Team